Make bold decisions faster.
Save your energy for action.
Group decision-making done right. Custom workshops to unleash the best from the brains in the room.Action oriented. Emotionally connected. Complexity conscious.
About Me
Hi, I’m Lucy 👋I help groups get unstuck, beat overwhelm and focus on the things that matter.I combine a strong process foundation with a people-centred, emotionally aware approach. I’m known for getting things done, but in a fun way that doesn’t take itself too seriously.I’ve worked with global enterprises, stretching scale-ups, non-profit boards, journalists, campaign groups, multi-organisation alliances and open-source communities to help them distill what matters and move forward collectively.I write about nuances of wrangling groups of humans over on Substack.
Clients
Testimonials
Co-conspirators
Big plans need backup. Please meet my web of wonderful collaborators. Accomplices in thought, in work, and plots to change the world one meaningful interaction at a time.
Contact
Imprint / Impressum
Lucy Chambers
Otto-Franke-Straße 27,
12489 Berlin
GermanyTel: +49 178 1427234Email: [email protected]Enquiries via email preferred.VAT registration number (USt ID): DE362084113
Privacy Policy
Unlike many privacy policies written in legalese, I’ve tried to live up to my values to make this one vaguely human. For any inquiries after reviewing this, please don't hesitate to reach out to [email protected].
Scope:
This privacy policy sets out how I, Lucy Chambers, and my freelance business of the same name, registered in Germany use and protect any personal information. It covers the website: https://www.facilitationmindset.com/ and the sister Substack newsletter and my personal instagram account.1. General Information
Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:Lucy ChambersOtto-Franke-Straße 2712489 BerlinGermanyPhone: +491781427234Email: [email protected]Website: https://www.facilitationmindset.com/This policy is effective from 1st September 2023. This page will be updated to reflect any changes as they become relevant.I use Carrd for this site. Carrd does not use persistent cookies nor track/log any visitor activity.More information can be found in Carrd's Privacy Policy.2. Purpose for ProcessingIf you contact us or you are pursuing business with us as a business partner or customer, we collect and process personal data provided by you. This may include but is not limited to the following data:* Your first and last name
* Your address
* Your contact details: e-mail address, telephone number, and fax number
* Orders and information from communication
* Financial information, in particular account dataIf you register for an event hosted by me, registration and ticketing may be handled via Ticket Tailor. In this case, Ticket Tailor may collect personal data such as your name, email address, and payment information for the purpose of managing attendance and facilitating payments.If you purchase services through my website or Ticket Tailor, payments are processed via Stripe, a third-party payment provider. As part of the payment process, Stripe may collect and process your payment information, including billing details and credit card data, on my behalf. This information is necessary for processing transactions and fulfilling contractual obligations.For scheduling meetings or discovery calls, I use SimplyMeet.me. If you book a time with me using this tool, SimplyMeet.me may collect your name, email address, and any information you provide in the booking form. This information is used solely to arrange and manage appointments.I collect and process this this data to inform you about our activities or to pursue business with you.Apart from our business partners and customers there are no obligations to provide us with your personal data.I use Substack to manage my mailing list and send newsletters to subscribers. Substack is linked from this webpage. This is primarily a hobby and community building project to explore the craft of facilitation but I reserve the right occasionally cross promote services (either my own or of others) via the list where I believe they would bring value to subscribers. As the primary focus of the Substack is high quality reflective writing on facilitation, this secondary occasional purpose is allowed as per the Substack content policy (See “Marketing and Promotion”). Substack has its own Privacy Policy, which you can review here. By subscribing to my Substack, you acknowledge and agree to Substack's Privacy Policy in addition to this Privacy Policy. You may unsubscribe at any time.3. Legal Basis for Processing
The collection and processing of your personal data is permitted under the following data protection rules:Pursuant to Art. 6, para. 1 a) GDPR, provided that we have previously obtained your consent (e.g. for receiving our newsletter)Pursuant to Art. 6, para. 1 b) GDPR, insofar as the processing is necessary for the fulfilment of a contract with you or for the implementation of pre-contractual measures which take place at your request (e.g. if you are a business partner of ours)Pursuant to Article 6, para. 1 c) GDPR, as far as the processing is necessary for the fulfilment of our legal obligations of (e.g. storage and documentation obligations)Pursuant to Art. 6, para. 1 f) GDPR, insofar as the processing is necessary to safeguard my or a third party’s legitimate interests. Legitimate interests include the marketing of my activities and services as well as the documentation of business and other contacts.I do not undertake automated decision-making on the basis of your personal data and do not process any special categories of personal data about you. Please do not supply me with any special categories of personal data.4. Location and Storage of Personal DataI use Carrd for this website. The servers of Carrd are located in the U.S. As previously mentioned, Carrd does not use persistent cookies nor track/log any of visitor activity.I use Google Workspace for several of my services, the servers of which are located in the United States. Please see their privacy policy. I do not routinely collect or store personal data in Google services. In any cases where this did occur, your rights are outlined in the following sections.I use Ticket Tailor to manage event registrations and ticketing. Ticket Tailor may process personal data on servers located in the UK or other jurisdictions. You can find more details in Ticket Tailor’s Privacy Policy.I use Stripe to process payments for services. Stripe may store and process personal data, including financial information, on servers located in the United States or other jurisdictions. You can learn more by reviewing Stripe’s Privacy Policy.I use SimplyMeet.me for appointment scheduling. The service may store your data on servers located in the EU or other jurisdictions. For more information, please refer to SimplyMeet.me’s Privacy Policy.5. Transfer of Personal Data
I do not sell or transfer your data to third parties without your consent, unless I am obliged to do so for legal reasons, e.g. within legal proceedings and for commissioned data processing. Exceptions of this general policy are provided in sections 4 and 7.6. CookiesCookies in affiliate marketingWe participate in the uk.bookshop.org affiliate program, an affiliate advertising program which supports independent bookshops in the UK and us by giving us a small commission for every book purchased through the scheme. As part of this program, cookies may be placed on your device when you click on affiliate links. You can read more about how uk.bookshop.org uses cookies in their Privacy Notice.7. Disclosure of Information
For web analysis and conversion tracking we use Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, U.S.. Data thereto may be transmitted to servers in the U.S. and processed there. No adequacy decision for the U.S. has been made by the European Commission within the meaning of Article 45 (1) GDPR. Google Inc. is, however, certified under the EU-U.S. Privacy Shield, with the result that the transmission is permitted under Article 46 (2) (f) GDPR (implementing decision (EU) 2016/1250 of the European Commission dated July 12, 2016). You may prevent the further collection and transfer of your data by Google. For this, Google Inc. provides the relevant information here: https://tools.google.com/dlpage/gaoptout?hl=de.8. Consent and Withdrawal
If you have provided me with your consent for processing your personal data (e.g. for receiving our newsletter), you may withdraw your consent at any time for the future. You can withdraw from our newsletter at any time by clicking on the unsubscribe link at the end of each newsletter. In the event of a withdrawal, the processing of your data up to that section remains legal. After your withdrawal, your personal data can be further processed insofar as it is legally permitted, e.g. within legal retention periods or for legal proceedings before courts.9. Your Rights
You have the right to request access to, rectification, or erasure of your personal data as well as to ask for limitation of the processing of your personal data. Please send such requests in writing or via email to the contact details mentioned under section 1 above.Complaints may be filed to the Data Protection Authority of Berlin, Germany (Berliner Beauftragte für Datenschutz und Informationsfreiheit) or any other relevant data protection authority within the EU.10. Disclaimer
This website contains links to other websites. I have no influence on the content of third-party websites and accept no responsibility for external content that can be accessed via links and does not adopt their content as my own. The respective provider or operator of the websites is responsible for the contents of the linked pages. I recommends you review the respective external website’s own privacy notice. As soon as a violation of law becomes known, I will immediately remove such links. Please inform us using our contact details provided in section 1.Phew, that’s the end of my privacy policy! Why don’t we have a chat about something more exciting?
Services
Make your next gathering matter
Turn your next high-stakes gathering into shared ownership and momentum.
Recognise this?
You’re a leader with an ambitious mission and know that getting your organisation aligned and bought-in is crucial to achieve it.But time together often tips into a flurry of input with no clear direction or a few voices dominating, leaving many in the organisation feeling unheard and producing no meaningful direction or lasting change.There is another wayImagine gatherings where:👂 Everyone contributes and feels heard.
🧩 Important questions are raised and clarified so they don’t block people later.
🧭 Direction and decisions are clear, actionable, and understood by all.I help you design and deliver gatherings that invite real contribution, without losing the thread. Ask me about strategy workshops, offsites, staff consultations and cross-organisational communities of practice.And for larger events, my trusted network of co-facilitators are available to make the event a success.
How it works
We guide a structured, thorough, and efficient co-design process. We ask the right questions to make the best use of your time and headspace.We also explicitly plan with results in mind for after the event, so that the momentum continues when people return to their day-to-day work.Choose the kind of support that fits:Option A) We design the event with you and run itWe run the co-design process and join you on the day (in the room or virtually) to deliver it.Option B) We prepare your team to run it themselvesWe support and train your internal facilitators to design the session and run it themselves with confidence. You build internal capability, not dependency.Option C) A mix of both!Want support for some parts and to run others yourself? No problem! A mix of the two approaches is possible.
Bring the idea for your next gathering. We will look at what you are trying to achieve, what is getting in the way, and whether we are a fit to help. You will leave with clear next steps.
Note: This is a practical fit call, not a long discovery session.
Optional add-on: Presentation and Speaker Coaching
Speak persuasively, and respond gracefully when the room answers back.Participation is a gift. It brings real ownership into the room. And when people truly engage, they will answer back, with questions, perspectives, and the occasional challenge.That is why I partner with Lisette van der Sandt to support your speakers to land their message with clarity and meet the moment with calm presence. The energy of participation becomes connection, and connection becomes forward motion.Lisette and I blend our strengths not only to build capabilities, but to weave presentations and audience interaction meaningfully into your events.
Talks & Training
For innovation teams
Facilitating Creative Thinking
Designed for innovation teams, relevant to anyone needing to generate ideas and collaborate to find solutions.📞 Book a call to learn more.
“To create is to make something that has never existed before. There's nothing more vulnerable than that.” - Brené BrownInnovation Is Uncomfortable. That’s the Point.True experimentation comes with a very real possibility of failure.
If success were guaranteed, it probably wouldn’t be innovative.Many innovation efforts break down because they don't manage this risk.The good news: Those uncomfortable moments are not side effects. They are part of the work and ultimately a good sign. But without the right support, they can derail even the most talented teams.Discomfort with ambiguity can push groups to rush into solutions and rule out strong ideas too early.Fear of getting it wrong can lead to analysis paralysis.And even the smartest, most creative people will hold back if they don’t feel psychologically safe.Having great ideas in the room isn’t enough. People need the conditions to explore them.That’s where skilled facilitation makes the difference.The TrainingThis practical facilitation primer equips you with the tools to guide groups through the messy, dynamic reality of innovation.You will explore techniques experienced facilitators use to stimulate creative thinking, manage group dynamics, and navigate the uncomfortable but necessary parts of the innovation process.You Will Learn💡 How to create the optimal conditions for innovative thinking in a group setting
🌀 How to select facilitation exercises that fit each stage of the innovation process
💡 How to support people in sharing bold ideas with confidenceOptionsAvailable as an interactive talk (2h) or a longer workshop (3-4 h).Sound relevant?📞 Let's chat to discuss more.
